Refund policy

Last updated: October 25, 2026

1. 14-day return policy
You may return unopened products within 14 days of receipt without giving any reason. The product must be unopened, unused, sealed and in its original packaging.

2. Hygiene exception
Our capsules are single-use cosmetic products. For hygiene and health reasons, products that have been opened, used or whose seal has been removed cannot be returned. This does not apply to defective products (see below).

3. How to return a product

  1. Before sending anything back, please email us at supportmazalcare@gmail.com with your order number.
  2. We will confirm your return and send you the return address:
    Mazal Inh. Barba, Jungfrauweg 3, 3110 Münsingen, Switzerland
  3. Send the product back well packaged. Return shipping costs are borne by you, except in the case of defective or incorrect products.

Unfortunately, we cannot accept returns that have not been registered with us in advance.

4. Damaged, defective or incorrect products
Please inspect your order upon receipt. If a product is damaged, defective or incorrect, please contact us as soon as possible, ideally with a photo. We will send you a replacement free of charge or refund the purchase price, at your choice. In this case, we also cover the shipping costs.

5. Skin intolerance
If skin irritation occurs, stop using the product immediately. Please contact us, we will review each case individually.

6. Exchanges
Direct exchanges are not possible. Please return the product and place a new order for the item you want.

7. Subscriptions
You can pause, skip or cancel your subscription at any time free of charge. This return policy applies to subscription deliveries that have already been shipped.

8. Refunds
Once your return has been received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 14 days. Depending on your bank or card provider, it may take a few days for the amount to appear in your account.
Original shipping costs are only refunded for defective or incorrect products.

9. Deliveries outside Switzerland
We currently deliver within Switzerland only. Once we deliver to the EU, customers there will additionally have the statutory 14-day right of withdrawal, and this policy will be updated accordingly.

10. Contact
For any questions about returns: supportmazalcare@gmail.com